Terms of Service

Last updated: October 28, 2026

Welcome to Wood Duck Gear Exchange!

These Terms of Service apply to purchases made through our website or at our retail location, as well as your use of our online store.

Throughout these Terms, "Wood Duck Gear Exchange," "Wood Duck," "we," "us," and "our" refer to Wood Duck Gear Exchange, an independent outdoor gear retailer based in London, Ontario.

By using our website or purchasing from us, you agree to these Terms, along with our Returns & Refunds Policy, Local Pickup Policy, Privacy Policy, and any additional terms presented before completing your purchase.

1. About Our Gear

Wood Duck Gear Exchange specializes in quality pre-owned outdoor equipment and clothing, alongside a selection of new outdoor products and accessories.

Much of our pre-owned inventory is sourced through consignment or purchased directly from individuals. Because these items have been previously owned, they may show signs of use, age, cosmetic wear, repairs, or other characteristics consistent with secondhand equipment.

We make reasonable efforts to accurately describe the condition of each item, including known wear, repairs, missing components, or other significant details identified during our inspection.

Many pre-owned products are one of a kind, with only a single item available.

2. Product Inspections & Condition

We inspect pre-owned equipment before offering it for sale and provide condition information where appropriate.

Our inspections are intended to help identify an item's condition and functionality at the time of inspection. However, an inspection is not a manufacturer certification, professional safety assessment, or guarantee against future wear or failure.

Some aspects of an item's condition, particularly those involving age, internal components, or previous use, may not be apparent during a reasonable inspection.

We encourage customers to review product descriptions and photographs carefully and to ask questions before purchasing. Customers shopping in person are welcome to inspect available merchandise before completing their purchase.

If you discover a significant issue that was not disclosed or believe an item was inaccurately described, please contact us so we can review the situation.

3. Product Descriptions & Information

We make reasonable efforts to ensure that product descriptions, specifications, measurements, photographs, condition notes, and prices are accurate and up to date.

For pre-owned merchandise, product photographs generally show the actual item being offered for sale.

Some technical specifications, including dimensions, weight, capacity, materials, and temperature ratings, may be based on information originally provided by the manufacturer. Specifications can vary between model years, sizes, and product versions.

Product recommendations and suggested uses are provided as general guidance. Customers should consider their own experience, intended activities, sizing, and equipment requirements when selecting gear.

If you have questions about the suitability or condition of a product, we encourage you to get in touch before purchasing.

4. Independent Retailer & Manufacturer Warranties

Wood Duck Gear Exchange is an independent retailer offering both pre-owned and new outdoor merchandise.

Unless otherwise stated, we are not affiliated with, sponsored by, or endorsed by the manufacturers whose pre-owned products we sell.

Manufacturer names, logos, and trademarks are used to identify the products offered for sale and remain the property of their respective owners.

Some new merchandise may be covered by a manufacturer's warranty. Warranty availability, coverage, and eligibility vary by product and manufacturer.

Unless expressly stated, we do not provide additional warranties beyond those required by law or specifically offered with a product.

If you experience an issue with a new product, please contact us so we can help determine the appropriate next steps.

5. Pricing & Payment

All prices displayed on our website are in Canadian dollars unless otherwise indicated.

Applicable taxes and any additional charges will be disclosed before completing your purchase.

Payment must be completed using an accepted payment method available at checkout or at our physical retail location.

We reserve the right to correct genuine pricing errors or inaccurate product information. If an error affects an order already placed, we will contact you to discuss the available options, including cancellation and a refund where appropriate.

6. Orders & Product Availability

We make every effort to maintain accurate inventory information across our online and physical storefronts.

Because many of our products are unique, occasional inventory discrepancies may occur, particularly when an item is available both online and in-store.

Placing an order does not guarantee availability until the order has been accepted and confirmed.

If an item is unavailable, was listed in error, or cannot reasonably be supplied, we may need to cancel the affected order. If payment has already been collected, we will issue a refund for the cancelled item.

We may also review, hold, or cancel an order where reasonably necessary to address suspected fraud, unauthorized payment, or misuse of our website.

7. Local Pickup

Wood Duck Gear Exchange currently offers local pickup only. We do not offer shipping or delivery.

Online purchases can be collected free of charge from our retail location inside Western Fair Market in London, Ontario.

Weekend Pickup

Orders may be collected during regular Saturday and Sunday market hours once you have received confirmation that your purchase is ready.

Weekday Pickup by Appointment

Weekday pickup is also available by appointment, subject to staff availability.

Because access to the market building is restricted outside regular public hours, a member of our team must meet and escort customers into and out of the building.

Weekday appointments must be confirmed in advance. Please do not arrive without confirmation.

Uncollected Orders

We ask that online purchases be collected within 14 calendar days of receiving the ready-for-pickup notification.

If you need additional time, please contact us to arrange an extension.

If an order remains uncollected, we will attempt to contact you before making cancellation arrangements. Any cancellation or refund will be handled in accordance with our policies and applicable law.

For further information, please refer to our Local Pickup Policy.

8. Returns, Exchanges & Refunds

All sales are final.

We do not offer returns, exchanges, or refunds for change of mind, sizing, fit, personal preference, or items that are no longer needed.

This policy applies to new, pre-owned, and consignment merchandise, whether purchased online or in-store.

We encourage customers to review product details and condition carefully before purchasing.

Something Not Quite Right?

We do our best to accurately inspect and describe the gear we sell.

If you discover a significant undisclosed issue, receive an incorrect item, or believe a product has been materially misrepresented or is defective, please contact us.

We'll review the circumstances and work toward an appropriate resolution, while respecting your rights under applicable consumer protection laws.

Certain purchases may also qualify for cancellation or other remedies under applicable law, including rules governing online purchases.

For more information, please refer to our Returns & Refunds Policy.

9. Outdoor Activities & Equipment Safety

Camping, hiking, backpacking, paddling, climbing, and other outdoor activities involve inherent risks.

Outdoor equipment may be exposed to significant stresses, environmental conditions, and wear during normal use.

Customers are responsible for familiarizing themselves with their equipment, following applicable manufacturer instructions, checking equipment condition before use, and performing appropriate maintenance.

Pre-owned equipment may have a history of use that is not fully known. While we make reasonable efforts to inspect and describe the gear we sell, customers should exercise appropriate care when selecting and using any outdoor equipment.

Our product descriptions and general recommendations are not substitutes for professional instruction, training, or specialized equipment assessments where these are necessary.

Nothing in this section limits responsibilities or obligations that Wood Duck Gear Exchange has under applicable law.

10. Website Information & Availability

We aim to keep our website accurate, informative, and accessible.

However, product listings, availability, pricing, and other website content may occasionally contain errors or become outdated.

We may correct information, update listings, or modify website features as needed.

We cannot guarantee that our website will always operate without interruptions, technical difficulties, or errors.

11. Intellectual Property

Unless otherwise indicated, the Wood Duck Gear Exchange name, logo, original photography, written content, graphics, and other original website materials belong to Wood Duck Gear Exchange or are used with permission.

Visitors may use our website and its contents for personal, non-commercial shopping and informational purposes.

Our original materials may not be reproduced, republished, distributed, or used commercially without permission.

Third-party trademarks and brand names remain the property of their respective owners.

12. Acceptable Website Use

When using our website, you agree not to:

• Engage in fraudulent or unlawful activity.

• Submit false or misleading order information.

• Attempt unauthorized access to our website, accounts, or systems.

• Interfere with the operation or security of our online store.

• Use our content or services in a way that infringes the rights of Wood Duck Gear Exchange or others.

We may take reasonable steps to prevent misuse of our website and services.

13. Third-Party Services

Our online store is powered by Shopify and uses third-party services to support payment processing, website functionality, analytics, and other business operations.

Certain third-party services may have their own terms, conditions, and privacy practices.

Information about how personal information is collected, used, and shared is available in our Privacy Policy.

14. Limitation of Liability

To the extent permitted by applicable law, Wood Duck Gear Exchange is not responsible for indirect or consequential losses arising solely from the use of our website or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability, warranty, condition, consumer right, or legal remedy where doing so would be prohibited by applicable law.

15. Changes to These Terms

We may update these Terms of Service occasionally to reflect changes to our business, website, operating procedures, or legal requirements.

Updated Terms will be published on our website with a revised effective date.

Changes will not retroactively alter the terms of purchases already completed, except where permitted or required by applicable law.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Nothing in these Terms limits any consumer rights or remedies provided by applicable law.

18. Contact Us

Questions about our products, policies, or your order? We're happy to help.

Wood Duck Gear Exchange

Western Fair Market
London, Ontario, Canada

Email: hello@woodduckgearexchange.ca
Phone: 226-232-4455
Website: www.woodduckgearexchange.ca